Refund and Returns Policy 

At Dckor, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return the product under the following conditions: 

  • Products can be returned within 4 days of delivery. 
  • The product must be unopened, in its original condition, with all tags and packaging intact. 
  • All products are refundable if they meet the above conditions. 

Refund Process & Timelines 

  • Refunds will be issued to the original payment method used for the purchase. 
  • Processing time for bank or card refunds is 4 business days after the returned product is received and verified. 

Defective or Damaged Items 

  • If you receive a defective or damaged product, please contact our customer support immediately. 
  • Our technical team will evaluate the issue. If the defect is confirmed, you will be eligible for a replacement or refund. 

Return Process Timeline 

  • Replacement delivery will take place within 4 business days after the evaluation of the returned item. 

Return Policy Restrictions 

  • This policy is only applicable within the UAE. 
  • International orders are not eligible for return or refund. 

Customer Support 

For any queries or assistance, please reach out to us: 

  • Email:  return@dckor.ae

We are committed to ensuring a smooth shopping experience. Thank you for choosing Dckor!